LiuGong Ghana Call Center Officially Launched
柳工加纳呼叫中心
正式上线
为支持加纳政府的可持续乡村道路维护项目，柳工在交付千台设备后迅速设立16个网点，并设立专项呼叫中心以提升客户服务体验。该呼叫中心已于上月上线。
To support Ghana's District Road Improvement Programme, LiuGong established
16 service branches after delivering over 1,000 machines and set up a dedicated
call center to enhance customer experience. The center went live last month.
01
便捷服务
Convenient Service
客户可通过服务热线快速发起咨询、维修等请求，由专业客服人员处理，确保高效反馈。
Customers can quickly request consultations or repairs via a hotline, with
professional support ensuring efficient feedback.
02
高效管理
Efficient Management
工单流程实现一键流转与智能监控，系统通过APP和邮件提醒，提升服务效率。
Service requests are streamlined with automated workflows and real-time
monitoring. The system provides reminders via app and email, highly improving
service efficiency.
03
数据洞察
Data Analysis
实时追踪关键指标，优化服务质量，预测客户需求。
Key metrics are tracked in real time, helping optimize service quality and
predict customer needs.
柳工加纳呼叫中心将为客户提供统一、标准化的服务，树立柳工全球高效、专业的服务品牌。
LiuGong Ghana Call Center provides customers with standardized after-sales
service and establishes LiuGong’s global reputation for efficiency and
professionalism.
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